Privacy policy

Last updated: 13 November 2026

This page explains what data the Wasselhaly apps keep, why, who sees it, and how to delete it. The apps are Wasselhaly for customers, Wasselhaly Driver for drivers and Wasselhaly Shop for shops, all for delivering orders in Kafr El Sheikh City, Egypt.

What we keep

• Your mobile number, which you sign in with.
• Your name.
• Your address, if you use the customer app.
• Your shop name and address, if you use the shop app.
• Your role in each app and its status (waiting for approval, active, suspended, blocked), with a history of those changes and their reasons.
• Technical sign-in records, such as sign-in times and IP addresses, to protect your account.

We don't collect your location, contacts or photos, and the apps show no ads.

Why we use it

To sign you in, deliver orders, review drivers and shops before approving them, and prevent abuse. We never sell your data.

Who sees it

Only you and the owner of the service. Once ordering is available in the apps, drivers and shops will see only what they need to deliver your order, and we'll update this page before then.

These companies run parts of the service for us:

• Supabase stores the data and runs sign-in. Its technical logs, which can include your number, are deleted after one day.
• WhatsApp (Meta) delivers your sign-in code, so it receives your number and the code. Meta keeps message data under its own policy.
• Cloudflare hosts this website.

How long we keep it

We keep your account until you ask us to delete it. We don't delete unused accounts on our own.

Deleting your account

You can request deletion in the app (Account, then Delete account), or on the account deletion page if you don't have the app. We complete requests within 30 days.

Deletion removes your account, number, name, addresses, roles, status history and sign-in records. All that remains is a receipt that a deletion was carried out, with the request date and the completion date and nothing that identifies you. You can sign up again with the same number afterwards as a new account.

Contact

For any question about your data, message us on WhatsApp: +20 102 667 5485